0477 259 132

Privacy Policy

Last updated: 15 March 2026

1. About This Policy

This privacy policy explains how Sydney Prime Bounce ABN (jumping castle hire, Bankstown NSW) collects, uses, stores, and discloses your personal information. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following personal information when you enquire about or book our jumping castle hire services:

  • Contact details — your name, email address, phone number, and event address
  • Event details — event date, type of event, and castle preferences
  • Communication records — messages you send us via our booking form, email, phone, or social media
  • Technical data — your IP address, browser type, and device information collected automatically when you visit our website

We do not collect sensitive information such as health data, financial details, or government identifiers unless specifically required and with your explicit consent.

3. How We Collect Information

We collect personal information through:

  • Our website booking and enquiry forms
  • Phone calls and text messages
  • Email correspondence
  • Social media interactions (Facebook, Instagram)
  • Automated website technologies (see Section 7 — Cookies)

4. How We Use Your Information

We use your personal information to:

  • Process and confirm your jumping castle booking
  • Coordinate delivery, setup, and collection of equipment
  • Communicate with you about your booking or enquiry
  • Send you a follow-up to request feedback after your event
  • Comply with our legal and regulatory obligations
  • Improve our services and website experience

We will not use your personal information for direct marketing without your consent. You may opt out of marketing communications at any time by contacting us.

5. How We Store and Protect Your Information

We store your personal information securely using industry-standard measures to protect it from unauthorised access, modification, disclosure, or destruction. This includes:

  • Secure, password-protected systems
  • Limiting access to personal information to authorised personnel only
  • Using encrypted connections (HTTPS) on our website

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Booking records are typically retained for 7 years for insurance and legal compliance purposes.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers — website hosting, email delivery, and form processing services that assist us in operating our business
  • Insurance providers — where required for claims or compliance purposes
  • Legal authorities — where required by law, regulation, or court order

Any third-party service providers we engage are required to handle your personal information in accordance with Australian privacy law.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We currently use essential cookies only for website functionality. If we implement analytics or advertising cookies in the future, we will update this policy and provide appropriate notice.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — ask us to correct any inaccurate or outdated information
  • Complaint — lodge a complaint if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, contact us using the details in Section 10 below. We will respond to your request within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

10. Contact Us

If you have questions about this privacy policy or wish to make a privacy-related request, please contact us:

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.