Frequently Asked Questions
Everything you need to know about hiring a jumping castle from Sydney Prime Bounce.
How far in advance should I book?
We recommend booking at least 1 to 2 weeks ahead, especially for weekends. Last-minute bookings are sometimes possible so give us a call to check availability.
Is delivery and setup included?
Yes. We deliver, set up, and pick up the castle at no extra charge for suburbs within our service area. You just need a flat, clear space and access to a power point.
Are your castles cleaned between hires?
Every castle is professionally cleaned and sanitised after each use. We take hygiene seriously so your kids are bouncing on a fresh, clean surface every time.
Do you have public liability insurance?
Yes. We carry full public liability insurance for every hire. We are happy to provide a certificate of currency on request.
What happens if it rains on the day?
Safety comes first. If conditions are unsafe we will work with you to reschedule to another date at no extra cost. Light rain is usually fine with supervision.
What surfaces can castles be set up on?
Grass is ideal. We can also set up on concrete or paved areas with proper anchoring. We cannot set up on slopes, gravel, or near pools and fences.
How much space do I need?
Each castle has different dimensions. As a guide, most need a flat area of about 5m x 5m with at least 1 metre clearance on all sides and 3 metres overhead clearance. We will confirm exact requirements when you book.
Can adults use the jumping castles?
Some of our larger castles are rated for adult use. Let us know when booking and we will recommend the right castle for your group.
Still have questions? We are happy to help.
Call 0477 259 132